Cancellation Policy

Airport travel changes, flights are delayed, and things happen. Kidmoto has a cancellation policy that’s flexible for customers and supports the professional driver network. Kidmoto is customer centric and will not charge cancellation fees (and any applicable ride-related expenses), if the passenger cancels within an appropriate time.

When you are traveling, sometimes the unforeseeable happens. No matter how well you planned your trip, something happens and everything that was straightened outgoes haywire. Sometimes your flight will get cancelled and your only option is to rebook another flight to get to your destination. Or sometimes for whatever reason, you have to cancel your trip altogether.

These are events that you cannot control. It does pose a great inconvenience especially when you already booked reservations for your hotel accommodations and car rental services, among others. Not all transportation services can be as accommodating as Kidmoto.

You will find that some services will charge you a hefty fee if you don’t cancel on time for whatever reason. That’s a load of money down the drain which you could have used to buy another plane ticket or pay for your other future travel expenses. At Kidmoto, we have a customer-friendly cancellation policy.

GENERAL CANCELLATION POLICY*

  • A $30 cancellation fee will be charged if you cancel a ride within 2 hours prior to your scheduled pick-up time.
  • A $75 cancellation fee will be charged if your driver is already on the way at the airport or on the way to the pick-up location.
  • Full fare will be charged if you cancel within an hour of your scheduled pick-up, or if the driver is already at the airport or at the pick-up location, whichever applies

FOR MIDNIGHT TO EARLY MORNING SCHEDULES (12 am to 7 am)*

  • A $30 cancellation fee will be charged if you cancel a ride within 8 hours prior to your scheduled pick-up time.
  • A $75 cancellation fee will be charged if your driver is already on the way at the airport or on the way to the pick-up location.
  • Full fare will be charged if you cancel within an hour of your scheduled pick-up, or if the driver is already at the airport or at the pick-up location, whichever applies,

FOR 12-PASSENGER VANS AND CHARTERED RIDES*

  • A 100% cancellation fee applies if you cancel a ride within 12 hours before your pick-up time/flight arrival time.

*Our cancellation policy applies to all reservations that has been confirmed with a driver, either via the Kidmoto app, our website, thru email and text message.

For flight cancellations or delays, inform Kidmoto at support@kidmoto.taxi to reschedule your pick-up at a later date or time, a rescheduling fee is applied on top of your fare. To know more about rescheduling fees, click here.

All reservation cancellations must be relayed to us via email at support@kidmoto.taxi. We can only confirm your cancellation request by email to make it effective. Failure to contact Kidmoto Support Team at support@kidmoto.taxi regarding cancellation on time may be considered reservation abandonment and may result in forfeiture of fare.

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